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TERMS

ORDERS

Please send us an email or give us a call if you are interested in ordering a gecko.

All orders must be paid in full prior to shipping. We accept PayPal only at this time. At the time of payment please provide us with your full name, complete shipping address, and daytime and nighttime phone numbers.



SHIPPING

After payment has been received we will arrange the shipment of your order. We will attempt to ship the order ASAP, but typically prefer to ship out Tuesday for a Wednesday delivery. We require someone to be home to sign for the package and unpack the animals ASAP. If this is not possible we prefer the shipment to be held at the carrier's office for you to pick up, rather than having the package traveling around town in the back of a truck. Tracking numbers are provided to our customers so you may check the status of your package online.

We typically ship all animals FedEx Priority Overnight. Animals are shipped in a proper “Live Animal” box lined with Styrofoam, and heat or cold packs added as necessary. We will check your weather forecast prior to shipping and will make sure the gecko is packaged appropriately for weather conditions that it will encounter while in transit.

The shipping charge is (TBA) per box, no matter how many you order, all the geckos are shipped at one time in one box. This charge includes the cost of the box, packaging materials, and actual shipping cost.

We reserve the right to delay shipping due to extreme weather conditions. If you insist on shipping during extreme weather, we will package the shipment as best as possible, but will not guarantee live delivery.



GUARANTEES

We guarantee live delivery as long as someone is home to sign for the package as arranged. We cannot guarantee live delivery of a shipment that will sit outside your location for hours. In the unlikely event an animal does arrive dead, please contact us immediately and save the body and box to be shipped back to us. We will attempt to replace the animal, or will refund your money if a replacement is not available.

We guarantee your complete satisfaction. If for any reason you are unsatisfied with your purchase please contact us within 24 hours of receiving your shipment. If you elect to return your shipment, you will be responsible for all expenses required to properly and safely return the animals. We will gladly attempt to replace the animal, or refund your money if a replacement is not available.

We reserve the right to refuse a guarantee due to improper care or husbandry.